Artificial Intelligence and Automation
Gareth Bennett AM
Party: United Kingdom Independence Party (UKIP)
Yes, it’s good that this issue is being addressed at a governmental level. However, there is recent evidence that companies like Tesco are now losing a lot more money from shoplifting since bringing in automation in the form of self-scanning machines. Is there now a case for the Welsh Government to work with those companies in trying to move away from unnecessary automation and go back towards hiring real people to do jobs?
Carwyn Jones AM
Title: First Minister of Wales Party: Welsh Labour
Well, I mean—. In reality, shoplifting increased when self-service was introduced, probably about 17 years ago, into supermarkets. They accept it as part of—. I mean, they obviously look to catch shoplifters, but they accept it as part of their business models. I think a variety of options should be available for people. For some people, they want to physically go through a checkout, for others, they want to checkout automatically at the end, for others, they want to go around with a scanner. Having those choices is important for people, especially at busy times when the automated services take a lot of pressure off the services that people are using when they physically go through a checkout.